Journey

Capacity Building Journey

Capacity-building process involves establishing and enhancing skills, instincts, abilities, processes, and resources that organizations and communities require to survive, adapt, and thrive in a rapidly changing world. Organizations share information, skills, and best practices through capacity development. GovStack's methodology is highly iterative and co-creation based (ITU 2022).

The main activities within GovStack GovStack Capacity Building approach is described as follows:

12 steps of the Capacity Framework Journey

1. Define profiles, roles, and qualifications to understand the existing roles of the country. Prioritize profiles based on its criticality.

2. Conduct capacity building needs assessment and SWOT analysis

3. Identify gaps and try to understand what type of skills are needed, using RFI 4 as a guide.

4. Review capacity-building inventory and identify gaps in capacity-building assets.

5. Complete curriculum map and validate with users in order to understand what type of skills are needed.

6. Align capacity-building intervention.

7. Design learning journeys per one user persona.

8. The design team and organizational interventions.

9. Complete and cost capacity building program and MEL.

10. Consolidate capacity building activities.

11. Pilot, test, and refine training per user persona.

12. Implement, assess, and improve interventions

The process of these activities and main tools used can be found in the Capacity Building Framework Journey below.

Capacity Building Framework Journey

Additionally, GovStack has created a supportive environment for capacity building by creating various training materials collected in the GovStack e-learning hub. It consists of different modules which are aimed towards supporting capacity building phases during the whole GovStack implementation Journey.

Development and Customization of Capacity Building

GovStack focuses a lot on process and people within the implementation journey. Capacity building is the process in which individuals, organizations and societies, develop, strengthen and maintain the skills to implement GovStack’s Building Blocks. Capacity development is not a single intervention but an iterative process of design-application-learning-adjustment.

GovStack Design Thinking Framework for Creating Learning Experiences

Development and Customization Model

The model employs design-thinking and human-centric design methodologies for learning and performance. Thus, instead of focusing on learning a topic or combination of topics, it focuses on solving problems and achieving stated organizational goals.

ADDIE Model of Instructional Design

It involves 3 phases as described below:

Phase 1 - Pre-planning

• What is the concept you are exploring? Develop a capacity building framework that complements launching digital government services (GovStack/BB) as well helps to build digital competency/readiness among Government agencies.

• What is the challenge or opportunity this concept addresses?

• Which groups need to be involved in addressing the concept? (Stakeholder map)

  a. Who // What we know and what we need to know // Concerns and expectations // Desired impact // Motivation

• Which groups are NOT impacted by it and how might they react? (Stakeholder map)

• Capacity building assessment

Phase II - Gain Perspective and Refine the Problem

• Gap analysis and adaptation plan

  • Organizational context:

    1. Goals, strategies and structure

    2. History (recent success or failure)

  • Internal Environment

  • External Environment

  • Multi-level approach

    1. Individual

    2. Communities of practice (technical, intra-organization, etc.)

    3. Stakeholder interaction

    4. Enabling conditions

• Data Sources

  • Primary source (government documentation)

  • UN e-Government Knowledge base

  • World Bank Country Diagnostics

  • UNDP

  • Policy and strategy documents

• Data Gathering (Capacity building)

  • UNDP - Digital government capability assessment

  • World Bank Digital Government Readiness document and tutorial

  • United Nations Public Administration Network (UNPAN)

  • UNDP and ITU digital capacity

  • Current assets

  • Refine the problem (multi-stakeholder engagement)

    1. National Digital Strategy and National M&E Plan

       • National Strategy and National M&E Plan Is there a National Strategy related to the relevant use cases addressed by the Program or project(s)? Is there a National M&E Plan linked to the National Strategy?

    2. Goals and Objectives of the Program/Project(s)

       • Are the goals and objectives of the Program or project(s) in line with the National Strategy and are they time bound and measurable?

    3. M&E Indicators in the Program/Project(s)

       • Do indicators have clear definitions, data sources with baselines and targets? Were indicators selected in collaboration with national/international M&E partners? Is indicator data linked with the National M&E system?

    4. Communication Plan and Transparency

       • Will data from the Program or project(s) be disseminated properly and will sensitive data remain confidential?

    5. Capacity Building Budget

       • Has the Program or project allocated sufficient financial resources for M&E?

Phase III – Capacity Building Plan

1.Why Digital Transformation

a. Challenges and Opportunities

b. Case studies

c. Country approach (successful approach and lessons learned)

d. Capacity building in a Digital government

2. GovStack Life-cycle and competencies framework

a. Governance and Strategy

b. Digital Service Design & Delivery Standard

c. Capacity Building

1. Learner personas

   • Leader: strategy blueprint GovStack implementation and Individual level (user profile "Top management")

   • Chief Information Officer (user profile "Top management/IT specialist")

   • Chief Technology Officer (user profile "Top management/IT specialist")

   • Project Manager (user profile "Middle management")

   • Domain Experts and architects (user profile "IT specialist")

   • Service designers (user profile "Service design")

   • Change Management and Capacity Development (user profile "Trainers")

   • Finance (user profile "Middle management")

   • Citizen Engagement (user profile "Trainer")

   • Policy Makers (user profile "Policy maker")

d. Curriculum adaptation

e. Action Plan. Find below an example

Detailed description of the Strengthening Measure	Responsibility	Timeline	Total Funding	Funding source	Technical Assistance

1. Priority setting and action planning (multi-stakeholder exercise)

2. Monitoring, Evaluation, and Learning

3. Capacity building template:

   1. Background

   2. Learner persona

   3. Objectives

   4. Thematic focus

   5. Methodology

   6. Instructional Design

   7. Evaluation: Pre-training survey, after

   8. Agenda

4. Implementation plan

   1. What, how and who

   2. Timeline and target dates

   3. Accountability

   4. Assumptions

   5. Budget

   6. Monitoring, Evaluation and Learning

   7. Risks

5. The training plan as an important plan of the capacity building:

The platforms and tools which can be used as a training platform

Different level of the trainings (top/middle management, end users, service designers, technician who should know the BB)

Implementation methodology and possible timeline (what kind of trainings are needed, who is responsible)

Effective strategies for imparting training

For many years, research and practice has recognized differences between how children and adults learn. Thus, this section highlights high-level adult learning theory along with recommendations to enhance practice for the effective implementation of GovStack's BB.

Rationale

Adults need to know the reason for learning something

In practical terms, it is important that instructors clearly describe the learning objectives and provide spaces to understand participant’s motivations when preparing learning materials (e.g., collecting participants’ information during the planning stage, mapping participants’ expectations at the beginning of capacity building sessions and making connections between the content presented throughout the sessions

Experiences

Pertinence

Learning Styles