Artefacts (rework in progress)

This page describes the documents, presentations, and tools related to government engagement that support GovStack's implementation activities in accordance with the implementation framework.

Digital service standard from Mexico

Link to document.

User personas

Description of artefact: User personas are archetypical users whose goals and characteristics represent the needs of a larger group of users.

489KB

User persona template and example.pptx

Open

Wireframes and/or Voice command flow

Description of artefact: A digital illustration or a voice command-based flow of content blocks, navigation elements and available functionalities, and intended behavior of a service. Shared below is an example of a wireframe developed for Electronic Product Registration Service based on the proposed 'To-be' User Journey.

Link to artefact

GovStack Prioritization Workshop Methodology

Description of artefact: The artefact contains guidelines to identifying services, and the approach towards prioritizing and ranking government services.

Link to artefact:

2MB

Country Prioritization and Ranking Approach.pptx

Open

Context on existing Digital Service Design Standards and Delivery Protocol (Request for Information, RFI-1)

Description of artefact: RFI-1 enables the country engagement team to better understand the digital service design standard and delivery protocol in the implementing country.

Link to artefact: RFI-1

Service Catalogue (Request for Information, RFI-2)

Description of artefact: RFI-2 is a service catalogue that facilitates the analysis of prerequisites and identification of opportunities to simplify services before establishing a digitalization roadmap.

Artefact:

140KB

version0.2CE DSDS RFI2.xlsx

Open

Service Catalogue template

User/Business Life events (Request for Information, RFI-3)

Description of artefact: RFI-3 visualizes a citizen's user and business journey from 'womb to tomb', enabling us to take a user-centered approach when designing services.

Link to artefact: RFI-3

User journey (Request for Information, RFI-5)

Description of artefact: RFI-5 allows us to chart every step that the user must take to avail a service. This includes pre-contact, contact and post-contact phase of the service.

Link to artefact: RFI-5

TO-BE User Journey

Description of artefact: The TO-BE user journey charts the development of a new service, following responses from RFI-5, in line with the current draft regulatory sequence and obligations.

Link to artefact: TO-BE User Journey