Outcome

Use this step to provide users with confirmation that they have successfully completed their intended task.

Users need to know that their action has been received and processed, and what will happen next.

This step commonly follows actions such as submitting a form, completing an application, or confirming a decision.

When not to use

Do not use this step if:

• The user still needs to provide more information, for example in a later section of the journey

• The task has failed or encountered an error; use your standard service error pages instead

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How it works

Content

Outcome message

Clearly state that the user’s task has been successfully completed.

Details on what will happen next

Explain any next steps, such as what the service will do, expected timeframes to receive outcomes , or whether the user needs to take further action.

Contact details to provide users with further support (if needed)

Provide a clear way for users to get help or more information if they have questions about the outcome.

Security/privacy considerations

• Do not display unnecessary personal or sensitive information.

• Mask or partially hide identifiers where full details are not required.

• Avoid showing data that could be misused if the screen is viewed by someone else.

• Ensure confirmation messages do not expose internal references or system details