This section serves as a checklist for assessing quality of a service by following the points in this guide
Continuously improve services to meet the needs of users.
Understand user needs
Test with real users
Iterate based on feedback
Build services that are usable and equitable for all.
Test for accessibility
Test your service with diverse users
Involve users in the design
Create user-friendly services that build trust.
Use simple language
Reuse existing styles and patterns
Provide a joined-up experience
Share design decisions
Making decisions based on needs.
Balance security and usability
Optimise performance and connectivity
Design cross-platform
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