# (Archived) Service design good practice guidelines

## 3.1 User-centred design

Continuously improve services to meet the needs of users.

* [ ] [Understand user needs](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.1-user-centred-design)
* [ ] [Test with real users](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.1-user-centred-design)
* [ ] [Iterate based on feedback](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.1-user-centred-design)

## 3.2 Accessibility and inclusion

Build services that are usable and equitable for all.

* [ ] [Test for accessibility](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.2-accessibility-and-inclusion)
* [ ] [Test your service with diverse users](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.2-accessibility-and-inclusion)
* [ ] [Involve users in the design](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.2-accessibility-and-inclusion)

## 3.3 Consistency

Create user-friendly services that build trust.

* [ ] [Use simple language](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.3-consistency)
* [ ] [Reuse existing styles and patterns](#id-3.3-consistency)
* [ ] [Provide a joined-up experience](#id-3.3-consistency)
* [ ] [Share design decisions](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.3-consistency)

## 3.4 Technology choices

Making decisions based on needs.

* [ ] [Balance security and usability](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.4-technology-choices)
* [ ] [Optimise performance and connectivity](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.4-technology-choices)
* [ ] [Design cross-platform](https://specs.govstack.global/service-patterns/development/3-service-design-good-practice-guidelines/3.4-technology-choices)