# Service sheet

Help users check if they are ready to start a service.

Users may arrive from a service catalogue, chat, search, posters, or referrals

Use this step at the start of a service which involves the user inputting information in order to get something. For example, at the start of an application form.

## How it works 

<figure><img src="https://content.gitbook.com/content/u8moxPbFWK9pTxPYNIyh/blobs/XkvVE5N2QfKTgrGjrosm/Service%20sheet.png" alt=""><figcaption></figcaption></figure>

### Content to include

**Service name**

Help people understand what the service is about and if they need to use it.&#x20;

**Documents and any fees required**

Include a brief introduction to the service and list details users need to know such as:&#x20;

* about the service,&#x20;
* what will happen,&#x20;
* what users will get or&#x20;
* how much it'll cost.&#x20;

To keep the content concise, do not include details about anything that would be obvious to users.

**A call-to-action**

There should be a clear call to action button to start the service, usually “Start now”. You should also include a link to “sign in” or “continue journey” if the user is able to continue an existing journey.

**Other ways to access the service**

Provide support for users who cannot access the service online such as by phone, text relay, in-person or other channels.

## Variants

### **Service poster (offline)**

A physical or static version of the service sheet used in offline spaces.

Key differences

* much shorter content
* no interaction\
  must work at a distance or glance

**Additional guidance**

* include a clear next step (QR code, URL, phone number, location)
* include official branding or trust signals
* always offer at least one non-digital access route

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