> For the complete documentation index, see [llms.txt](https://specs.govstack.global/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://specs.govstack.global/service-patterns/3.-step-patterns/service-sheet.md).
# Service sheet
Help users check if they are ready to start a service.
Users may arrive from a service catalogue, chat, search, posters, or referrals
Use this step at the start of a service which involves the user inputting information in order to get something. For example, at the start of an application form.
## How it works
### Content to include
**Service name**
Help people understand what the service is about and if they need to use it.
**Documents and any fees required**
Include a brief introduction to the service and list details users need to know such as:
* about the service,
* what will happen,
* what users will get or
* how much it'll cost.
To keep the content concise, do not include details about anything that would be obvious to users.
**A call-to-action**
There should be a clear call to action button to start the service, usually “Start now”. You should also include a link to “sign in” or “continue journey” if the user is able to continue an existing journey.
**Other ways to access the service**
Provide support for users who cannot access the service online such as by phone, text relay, in-person or other channels.
## Variants
### **Service poster (offline)**
A physical or static version of the service sheet used in offline spaces.
Key differences
* much shorter content
* no interaction\
must work at a distance or glance
**Additional guidance**
* include a clear next step (QR code, URL, phone number, location)
* include official branding or trust signals
* always offer at least one non-digital access route
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