# 6 References

The good practice guidelines have been influenced by service quality standards like:

* [ISO25010](https://iso25000.com/index.php/en/iso-25000-standards/iso-25010)
* [UK’s Service Standard](https://www.gov.uk/service-manual/service-standard)
* [Dubai’s Smart Service Excellence Delivery Model](https://mbrsgcdn.azureedge.net/cmsstorage/mbrsg/files/b5/b5a1e930-4933-43cd-ab4c-ddc72ef09a48.pdf)
* [OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age](https://www.oecd.org/publications/oecd-good-practice-principles-for-public-service-design-and-delivery-in-the-digital-age-2ade500b-en.htm)

The service patterns have been highly influenced by public sector design systems such as:

* [Essex Council and TPXImpact (then FutureGov)](https://patterns.wearefuturegov.com/services)
* [GOV.UK](https://design-system.service.gov.uk/)[ Design System](https://design-system.service.gov.uk/)
* [US Web Design System](https://designsystem.digital.gov/)
* [Japan Digital Agency](https://t.co/aMC43jmM7h)
* [Helsinki Design Systems](https://hds.hel.fi/).

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