6 References

The guidance and patterns in this document draw inspiration from the valuable contributions of other organisations which are referenced below.

The good practice guidelines have been influenced by service quality standards like:

• ISO25010
• UK’s Service Standard
• Dubai’s Smart Service Excellence Delivery Model
• OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age

The service patterns have been highly influenced by public sector design systems such as:

• Essex Council and TPXImpact (then FutureGov)
• GOV.UK Design System
• US Web Design System
• Japan Digital Agency
• Helsinki Design Systems.

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