> For the complete documentation index, see [llms.txt](https://specs.govstack.global/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://specs.govstack.global/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines.md).

# 3 Service design good practice guidelines

This section serves as a checklist for assessing quality of a service by following the points in this guide

## 3.1 User-centred design

Continuously improve services to meet the needs of users.

* [ ] [Understand user needs](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.1-user-centred-design.md)
* [ ] [Test with real users](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.1-user-centred-design.md)
* [ ] [Iterate based on feedback](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.1-user-centred-design.md)

## 3.2 Accessibility and inclusion

Build services that are usable and equitable for all.

* [ ] [Test for accessibility](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.2-accessibility-and-inclusion.md)
* [ ] [Test your service with diverse users](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.2-accessibility-and-inclusion.md)
* [ ] [Involve users in the design](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.2-accessibility-and-inclusion.md)

## 3.3 Consistency

Create user-friendly services that build trust.

* [ ] [Use simple language](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.3-consistency.md)
* [ ] [Reuse existing styles and patterns](#id-3.3-consistency)
* [ ] [Provide a joined-up experience](#id-3.3-consistency)
* [ ] [Share design decisions](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.3-consistency.md)

## 3.4 Technology choices

Making decisions based on needs.

* [ ] [Balance security and usability](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.4-technology-choices.md)
* [ ] [Optimise performance and connectivity](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.4-technology-choices.md)
* [ ] [Design cross-platform](/overview/23q4/govstack-ui-ux-guidelines/3-service-design-good-practice-guidelines/3.4-technology-choices.md)


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