Digital Strategy
Over the past years, digital transformation has become a policy priority along with traditional areas such as health policy, economic policy, labor and social protection policies. National Digital Strategies or National Digital Agendas have become guiding policy documents to establish the priorities and focus areas that respond to the country´s context and needs.
Examples of Digital Strategies
In Australia, the Digital Agenda (Digital Transformation Agency n.d.) sets 2025 as the target to have all government services available digitally.
In Estonia, the e-Estonia Policy (e-Estonia n.d.) leverages all digital capabilities of the Country to support other countries in their digital transformation journeys.
In Ireland, the Ireland Digital Framework (Department of the Taoiseach 2022) sets life events as the guiding principle for their service design and delivery.
In Mexico, the 2013 Constitutional Reform recognized the Internet as a Constitutional Right and made an obligation of the State to have a National Universal Digital Inclusion Policy (Please use Google translate to read in your preferred language).
Activities
A comprehensive National Digital Agenda/Strategy:
Define activities/action lines, objectives, and goals (KPIs) according to the country's context and needs in an open and collaborative process with all stakeholders of the digital ecosystem in the Country
Define the governance mechanism to coordinate implementation and responsible entities for each action line
Define progress reporting and monitoring of KPIs
Set a digitisation roadmap with time frames for the execution of each action line
Align the Strategy to the Sustainable Development Goals (SDGs)
Set a public dashboard to share progress in the implementation of the Agenda and its KPIs
Launch the digital agenda with the highest political support - Coordinate a presidential event to launch the agenda where all stakeholders that participated in the co-design are recognized and encouraged to follow with its implementation
Start the implementation mechanism right after the launch to keep the momentum
Make implementation open and collaborative
Promote the agenda permanently
Responsibilities
Who does what:
Head of the Digital Authority – Leads the Digital Agenda Co-Design process, coordinates the implementation and reporting mechanisms, and enables delivery of the action lines
Legal advisors – Prepare a regulatory plan to adapt/update Country legal framework according to the Digital Agenda action lines
The leadership team (chief data officer, cybersecurity officer, chief architect, lead service designer, etc) – Coordinate stakeholder community to participate in the co-design and implementation of the digital agenda
Digital teams in each government entity - Implement, monitor, and continuously iterate the digital services under their jurisdiction in the user journeys
Stakeholder community - Private sector, academia, civil society, and international organizations.
Deliverables
National Digital Strategy/Agenda
Digitisation Roadmap
Public dashboard to share progress in the implementation of the Agenda and its KPIs
Governance mechanism to report progress made on the implementation of the National Digital Strategy/Agenda (This includes a high level advisory board)
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