> For the complete documentation index, see [llms.txt](https://specs.govstack.global/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://specs.govstack.global/implementation-playbook/1.0.1/strategy-and-management/strengthen-transformation-capabilities/change-management/skills-and-competences.md).

# Skills & Competences

## Skills & competences

As detailed in the [GovStack Competence Building Module](https://playbook.govstack.global/development/strategy-and-management/build-an-enabling-environment/capacity-building/academic-support), the successful implementation of the GovStack Approach requires countries to consider a long-term strategy that incorporates the necessary academic support that is needed to achieve their digitalization goals.

The latest publication of [DigComp 2.2](https://publications.jrc.ec.europa.eu/repository/handle/JRC128415), presents the consolidated framework of digital competencies used in Europe, including examples of knowledge, skills and attitudes (Dimension 4) as well as use cases (Dimension 5) that address Change Management. These are equivalent to [e-CF](https://playbook.govstack.global/development/strategy-and-management/build-an-enabling-environment/capacity-building/academic-support) E7 Business Change Management L.4-5, and (almost generalised) Change support.

<figure><img src="https://playbook.govstack.global/~gitbook/image?url=https%3A%2F%2Fcontent.gitbook.com%2Fcontent%2Fu5bWcujHi8xQ0fq3b0rz%2Fblobs%2Fp526PBSzSwyVVCn6A6p1%2FImagen4.png&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=c1269e3e&#x26;sv=2" alt=""><figcaption><p>DigComp 2.2</p></figcaption></figure>

<table data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>ICT Professional (soft) role profiles</strong></td><td><p>Learning to learn attitude</p><p></p><p>Collaboration skills</p><p></p><p>Communication skills</p><p></p><p>Business knowledge</p><p></p><p>Situation Awareness</p><p></p><p>Innovation skills</p><p></p><p>Critical thinking</p><p></p><p>Global understanding</p><p></p><p>Leadership/persuasion</p></td></tr><tr><td><strong>Digital profiles (job position and education)</strong></td><td><p>Digital Consultant</p><p></p><p>Tertiary education, preferably Business School Graduate</p></td></tr><tr><td><strong>Activities to perform</strong></td><td><p>Technology watching - L.5 Business Plan Development - L.4 Product or Project Planning - L.3 Risk Management - L.3</p><p></p><p>Business Change Management L.4-5</p></td></tr></tbody></table>

<figure><img src="https://playbook.govstack.global/~gitbook/image?url=https%3A%2F%2Fcontent.gitbook.com%2Fcontent%2Fu5bWcujHi8xQ0fq3b0rz%2Fblobs%2F0nAID2k6Z5wi022oi9B7%2FImagen5.png&#x26;width=768&#x26;dpr=4&#x26;quality=100&#x26;sign=51112a35&#x26;sv=2" alt=""><figcaption><p>E-CF - DIGCOMP 2.1 Competences Comparison Table</p></figcaption></figure>

CEN/CENELC e-Competences Framework


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