# Artefacts (rework in progress) This page describes the documents, presentations, and tools related to government engagement that support GovStack's implementation activities in accordance with the implementation framework. ### Digital service standard from Mexico Link to [document](https://drive.google.com/file/d/1hQNg6098758RFlJ_nD1ETMBKgyWmxgq0/view?usp=sharing). ### User personas Description of artefact: User personas are archetypical users whose goals and characteristics represent the needs of a larger group of users. {% file src="/files/gidNvX9Eg3ixwIf2ZVBJ" %} ### **Wireframes and/or Voice command flow** Description of artefact: A digital illustration or a voice command-based flow of content blocks, navigation elements and available functionalities, and intended behavior of a service. Shared below is an example of a wireframe developed for Electronic Product Registration Service based on the proposed 'To-be' User Journey. [Link to artefact](https://www.figma.com/file/JBV6d6CBM1DyVGlFfdJCRQ/Rwanda?node-id=53%3A2963\&t=ZnGjmWhAlR8eGTA6-0) ### **GovStack Prioritization Workshop Methodology** Description of artefact: The artefact contains guidelines to identifying services, and the approach towards prioritizing and ranking government services. Link to artefact: {% file src="/files/PHomvFazNN7CsuqdSusD" %} ### **Context on existing Digital Service Design Standards and Delivery Protocol (Request for Information, RFI-1)** Description of artefact: RFI-1 enables the country engagement team to better understand the digital service design standard and delivery protocol in the implementing country. Link to artefact: [RFI-1](https://form.jotform.com/221854827115356) ### **Service Catalogue (Request for Information, RFI-2)** Description of artefact: RFI-2 is a service catalogue that facilitates the analysis of prerequisites and identification of opportunities to simplify services before establishing a digitalization roadmap. Artefact**:** {% file src="/files/JZStnbJG0bstFi5TMLBK" %} Service Catalogue template {% endfile %} ### **User/Business Life events (Request for Information, RFI-3)** Description of artefact: RFI-3 visualizes a citizen's user and business journey from 'womb to tomb', enabling us to take a user-centered approach when designing services. Link to artefact: [RFI-3](https://miro.com/app/board/uXjVOiQif00=/?share_link_id=816348815953) ### **User journey (Request for Information, RFI-5)** Description of artefact: RFI-5 allows us to chart every step that the user must take to avail a service. This includes pre-contact, contact and post-contact phase of the service. Link to artefact: [RFI-5](https://miro.com/app/board/uXjVPJNVyjg=/?share_link_id=711984026005) ### **TO-BE User Journey** Description of artefact: The TO-BE user journey charts the development of a new service, following responses from RFI-5, in line with the current draft regulatory sequence and obligations. Link to artefact: [TO-BE User Journey](https://miro.com/app/board/uXjVPdpo3-4=/?share_link_id=66791992065) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://specs.govstack.global/implementation-playbook/1.0.1/strategy-and-management/strengthen-transformation-capabilities/capacity-building/artefacts-rework-in-progress.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.