Artefacts

This page describes the documents, presentations, and tools related to government engagement that support GovStack's implementation activities in accordance with the implementation framework.

GovStack Overview

GovStack Introduction Presentation

Description of artefact: The presentation outlines the motivation, concept and approach that GovStack uses to accelerate countries’ ownership of digital solutions.

Link to artefact:

12MB

GovStack Intro Deck.pptx

Open

GovStack YouTube channel

Description of artefact: The YouTube channel will house all of GovStack's Long and short format videos

Link to artefact: *to be developed

GovStack service design & delivery approach posters

Description of artefact: These posters can be printed out as physical posters.

Link to artefact: *to be developed

GovStack physical Building Blocks 3D Printable

Description of artefact:

Link to artefact: *to be developed

GovStack Country Engagement FW Teams

Description of artefact: The presentation describes the engagements in which GovStack is involved across multiple countries and continents.

Link to artefact:

7MB

GovStack Country Engagement FW Teams.pptx

Open

GovStack Prioritization Workshop Methodology

Description of artefact: The artefact contains guidelines to identifying services, and the approach towards prioritizing and ranking government services.

Link to artefact:

2MB

Country Prioritization and Ranking Approach.pptx

Open

Part of Module 8 on GovStack LMS

Country Priority Service Report

Description of artefact:

Link to artefact: *to be developed

Part of Module 8 on GovStack LMS

Context on existing Digital Service Design Standards and Delivery Protocol (Request for Information, RFI-1)

Description of artefact: RFI-1 enables the country engagement team to better understand the digital service design standard and delivery protocol in the implementing country.

Link to artefact: RFI-1

Part of Module 8 on GovStack LMS

Service Catalogue (Request for Information, RFI-2)

Description of artefact: RFI-2 is a service catalogue that facilitates the analysis of prerequisites and identification of opportunities to simplify services before establishing a digitalization roadmap.

Artefact:

Links to example of service catalogue from

Part of Module 8 on GovStack LMS

User/Business Life events (Request for Information, RFI-3)

Description of artefact: RFI-3 visualizes a citizen's user and business journey from 'womb to tomb', enabling us to take a user-centered approach when designing services.

Link to artefact: RFI-3

Part of Module 8 on GovStack LMS

Current digital capability in country (Request for Information, RFI-4)

Description of artefact: RFI-4 enables the country team to establish an initial understanding of the current status quo regarding digital capability in the country we are working with.

Link to artefact: RFI-4

Part of Module 8 on GovStack LMS

User journey (Request for Information, RFI-5)

Description of artefact: RFI-5 allows us to chart every step that the user must take to avail a service. This includes pre-contact, contact and post-contact phase of the service.

Link to artefact: RFI-5

Part of Module 8 on GovStack LMS

TO-BE User Journey

Description of artefact: The TO-BE user journey charts the development of a new service, following responses from RFI-5, in line with the current draft regulatory sequence and obligations.

Link to artefact: TO-BE User Journey

Part of Module 8 on GovStack LMS

User Needs Assessment

Description of artefact:

Link to artefact: *to be developed

Part of Module 8 on GovStack LMS

Digital service standard from Mexico

Link to document.

User personas

Description of artefact: User personas are archetypical users whose goals and characteristics represent the needs of a larger group of users.

489KB

User persona template and example.pptx

Open

User Needs Research Plan

Description of artefact: Includes interview guide, focus group guide, mystery shopper instructions, user journey workshop agenda

Link to artefact: *to be developed

Part of Module 9.1 on GovStack LMS

User Needs Report

Description of artefact: Details the AS-IS user journeys, user personas and user needs assessments

Link to artefact: *to be developed

Part of Module 9.1 on GovStack LMS

Product & technical requirement template

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Test script Templates

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

QA Template

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Digital Security Drill template

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Release plan to Production template

Description of artefact:

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Infrastructure Checklist and Procurement Plan

Description of artefact: The infrastructure setup outlines the infrastructure environments and aids in the procurement of infrastructure that is in line with GovStack specs and Green GovStack procurement guide.

Link to artefact: *to be developed

Part of Module 9.3 on GovStack LMS

Findings & recommendations report

Description of artefact: Restate briefly the work carried out, the aims and objectives of research plan. Highlight the most important findings from mapping of User needs, Journeys and Life events. Make concrete recommendations which act as an input to the design of 'To-be' user journey. Shared below is an actual Findings & recommendations report co-developed by Rwanda's digital team and GovStack as part of Electthe ronic Product Registration Service design process.

Examples of Findings & recomendations report:

9MB

Final Technical Proposal Report on the Implementation of EPR.pdf

PDF

Open

Part of Module

Wireframes and/or Voice command flow

Description of artefact: A digital illustration or a voice command-based flow of content blocks, navigation elements and available functionalities, and intended behavior of a service. Shared below is an example of a wireframe developed for Electronic Product Registration Service based on the proposed 'To-be' User Journey.

Link to artefact

Part of Module on GovStack LMS

List of generic journeys

Description of service: This document describes standardised, generic journeys (Example: Consultation to a registry, authorisation of a permit, renewal of a service and declining of a service) that accelerate the design and development of digital services in the Mexican context.

Example of List of generic journeys Guide for the Digitization of Government Procedures and Services

9MB

Gu_a_de_procesos_de_tramitaci_n_electr_nica (1) (2).pdf

PDF

Open

Last updated 11 months ago

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hashtagGovStack Overview

hashtagGovStack Introduction Presentation

hashtag

hashtagGovStack YouTube channel

hashtagGovStack service design & delivery approach posters

hashtagGovStack physical Building Blocks 3D Printable

hashtagGovStack Country Engagement FW Teams

hashtagScope of Work (MoU)

hashtagHigh Level Roadmap (MoU)

hashtagHigh Level Roadmap (MoU) Presentation

hashtagHigh-Level Stakeholders/ Country Who's Who Report (CWWR)

hashtagContract management platform for management of MoU

hashtagGuide + Template for development of Agreement of cooperation (various forms)

hashtagCountry Digital Team

hashtagUser Profiles Taxonomy, and competencies

hashtagUpdated RFI-4

hashtagOrganization Chart

hashtagRapid skills assessment tool

hashtagGovStack Eco-System Reference Architecture

hashtagShared Service Policy Template

hashtagGovStack Prioritization Workshop Methodology

hashtagCountry Priority Service Report

hashtagContext on existing Digital Service Design Standards and Delivery Protocol (Request for Information, RFI-1)

hashtagService Catalogue (Request for Information, RFI-2)

hashtagUser/Business Life events (Request for Information, RFI-3)

hashtagCurrent digital capability in country (Request for Information, RFI-4)

hashtagUser journey (Request for Information, RFI-5)

hashtagTO-BE User Journey

hashtagUser Needs Assessment

hashtagDigital service standard from Mexico

hashtagUser personas

hashtagUser Needs Research Plan

hashtagUser Needs Report

hashtagProduct & technical requirement template

hashtagTest script Templates

hashtagQA Template

hashtagDigital Security Drill template

hashtagRelease plan to Production template

hashtagInfrastructure Checklist and Procurement Plan

hashtagFindings & recommendations report

hashtagWireframes and/or Voice command flow

hashtagList of generic journeys

hashtagGovStack Experience Journal

hashtagGreen GovStack Procurement Guide

hashtagGuide to Develop Digital Inclusion Strategy

GovStack Overview

GovStack Introduction Presentation

GovStack YouTube channel

GovStack service design & delivery approach posters

GovStack physical Building Blocks 3D Printable

GovStack Country Engagement FW Teams

Scope of Work (MoU)

High Level Roadmap (MoU)

High Level Roadmap (MoU) Presentation

High-Level Stakeholders/ Country Who's Who Report (CWWR)

Contract management platform for management of MoU

Guide + Template for development of Agreement of cooperation (various forms)

Country Digital Team

User Profiles Taxonomy, and competencies

Updated RFI-4

Organization Chart

Rapid skills assessment tool

GovStack Eco-System Reference Architecture

Shared Service Policy Template

GovStack Prioritization Workshop Methodology

Country Priority Service Report

Context on existing Digital Service Design Standards and Delivery Protocol (Request for Information, RFI-1)

Service Catalogue (Request for Information, RFI-2)

User/Business Life events (Request for Information, RFI-3)

Current digital capability in country (Request for Information, RFI-4)

User journey (Request for Information, RFI-5)

TO-BE User Journey

User Needs Assessment

Digital service standard from Mexico

User personas

User Needs Research Plan

User Needs Report

Product & technical requirement template

Test script Templates

QA Template

Digital Security Drill template

Release plan to Production template

Infrastructure Checklist and Procurement Plan

Findings & recommendations report

Wireframes and/or Voice command flow

List of generic journeys

GovStack Experience Journal

Green GovStack Procurement Guide

Guide to Develop Digital Inclusion Strategy